Table of Contents
This guide is intended for Cloud Comms and Tenant administrators to outline and detail what reports and metrics are available for Sitrion ONE and what that information means.
Logged in as a Tenant Admin, click the wrench in the upper right hand corner to take you to tenant administration. All reports are accessible by expanding the reports link in the left column.
The dashboard, https://one.sitrion.com/Administration/DashboardReport shows an overview of the past 7 days of: devices used, time of day access, top apps and cards created. These statistics provide an overview of how and when users are accessing Sitrion ONE, as well as which cards or microapps are most useful to users of the platform.
On any report, to change the date range of the data displayed, click the calendar icon in the upper right of the graph.
This chart shows which clients are the most used based on the number of logins on that device. This is calculated as a percent of all logins by client type.
It illuminates how users prefer to access the platform.
The graph shows usage by time of day, in UTC, based on users logging in. Then calculated by total logins per hour.
It’s important to understand when users are using the app. It’s suggested that content be available to users prior to the busiest times of day to increase engagement.
Shown here are the top 5 most used cards and microapps, based on user’s accessing those apps. The numbers displayed are calculated based on the number of actions (i.e. liking, commenting, etc.) performed on each app during the specified time period.
Top apps are a good way to see what most engages users. What’s also relevant is the apps not shown – what are the most used apps doing that those not shown aren’t?
Shows the total number of cards created during the specified period of time. It is calculated by total cards created for the time period specified.
This is how much content is being generated by users.
These reports show platform performance during the specified time range. To specify a time range, click the calendar icon in the upper right.
Performance metrics give insight into how long it takes the platform to respond when users are most active.
The average performance, in milliseconds, is displayed in the left panel. This is the time it takes for the platform to respond to a request from the client. On the right, the graph shows the performance period over the day.
The total number of calls (such as: liking, commenting, requesting a document, etc.) to the platform is displayed on the left panel. The graph to the right displays when those number of calls took place throughout the day.
The total number of push notifications sent to users is shown on the left panel. The graph on the right shows when those push notifications were sent throughout the day.
This data displays the total number of errors through the specified time period, and on the right, we see when those errors took place. The report shows the overall health of the implementation.
The users report shows user activity levels over set periods of time. They provide insight on the number of users that have logged in and how often they are active.
Activated shows all users that have Sitrion ONE accounts.
Initiated are users who have logged in at least once.
Lower the barrier tracks users who have accounts but have never logged in.
This speaks to the engagement of the user population. It’s a summary that illustrates onboarded users, of the total population, who have logged in and those who haven’t logged in once. It shows how successful the initial user outreach campaign has been, and can help to identify users for followup campaigns for engagement.
Shown here are users who have logged in within the last seven days, as well as the split between users who have logged in within the past 30 days and those who have not (increase engagement). Coupled with the last log in date, admins can determine users that haven’t returned to Sitrion ONE in over 30 days.
In the pas 30 days, this data shows the frequency an individual user visits the app.
This chart shows the number of unique users who logged in on each day in the past 30 days.
Adoption metrics show on which devices Sitrion ONE are being used, as well as the activities for the most active users. It indicates on what devices users have adopted the product.
This chart displays activity per device. Activity is an action a Sitrion ONE user can perform in an app or a card. These activities include: commenting, liking, viewing the card detail screen and refreshing the card stream. This shows on which platform users are engaging more often.
This chart shows Sitrion ONE usage by mobile clients and the web interface. A user is put in “web and mobile” group if there was at least one interaction using both the mobile device and the web interface during the selected period. The period defaults to the past 7 days. This is a good way to see what platform users are most comfortable with.
The users are sorted by the total number of activities for the selected period. Only users who have been active are shown.
New users may be invited to use Sitrion ONE by current users using the “invite” microapp. Here, we track invitation statistics such as: who sent the initiation and when it was sent. The recipients phone number and/or email is tracked, as well as when they clicked on the invitation. It’s helpful to see who has been invited and whether they acted on the invitation.
It’s useful to see how effective invitations to use Sitrion ONE are in getting uses to sign up for an account on the platform.
Shows activity and success metrics by senders of invitations.
Shows overall success rate for invitations over a period of time.
The available Cloud Comms reports provides usage insight broken down into 5 key areas: news messages, confirmation messages, polls, engagement, groups and tracked links.
Reports for Engagement
Engagement metrics provide insight into average employee activities e.g. likes and comments. Included are activity of the top 10 most active users (by likes and comments) as well as channel reporting. Change the filtering period by clicking the calendar icon in the upper right.
The average number of likes and comments is calculated across all users for selected period of time. By default, data from the past 7 days is displayed.
Of the top 10 users in the system, this demonstrates their average likes and comments over the past 7 days. This shows how active your champions are and could potentially be a goal for all users.
Here we see statistics on channel subscribers, messages sent to each channel, and the average likes and comments per channel messages. The time period defaults to the last 7 days. Note that mandatory channels show zero subscribers.
Reports for Groups
Provides insight into your employee groups’ usage trends e.g. most active usage time, time of day usage, and active groups. To see a report for a specific group, select that group from the top of the page. To change the date range of the report, click the calendar icon in the upper right.
Number of activities by group members during the selected period of time, displayed in UTC. An activity is counted when a user interacts with an app or card, such as: commenting, liking, or refreshing the stream.
A user is active during the selected period of time if the average activities count per day is one or greater. An activity is counted when a user interacts with an app or car, such as: commenting, liking, or refreshing the stream.
Group activity is calculated as average user activity. An activity is counted when a user interacts with an app or card, such as: commenting, liking, or refreshing the stream.
A group is active during the selected period of time if average actives count per day per user is .5 or greater. An activity is counted when a user interacts with an app or card, such as: commenting, liking, or refreshing the stream.
The messages report, contains details on sent news messages. Filtering can be done by date, groups, and channels. Additionally, the table headers allow for sorting results on criteria such as likes, comments, detail views, times dismissed, popularity and date.
The confirmation messages report, contains details on sent confirmation messages. Filtering can be done by date, groups, and channels. Additionally, the table headers allow for sorting results on criteria such as number of users confirmed and recipients. Clicking a confirmation message will show who confirmed and when they confirmed.
The poll messages report, contains details on sent poll messages. Filtering can be done by date, groups, and channels. Additionally, the table headers allow for sorting results on criteria such as number of votes, created date, and poll expiration date. Selecting a poll message will show who voted for what.