Table of Contents
This guide will describe how to manage the various aspects of the Sitrion ONE Cloud Comms service.
The Cloud Comms Messages page provides an overview of all Cloud Comms cards that the logged in employee can view. The visible cards are based on the groups that the employee belongs to and its respective channels.
Use the sort feature to order cards by date, comments, or likes.
Use the 'Take Action' section to filter further by groups and channels, administer channels and groups, export messages to Excel, and author a new message.
Create a new Cloud Comms message by selecting the channel and groups of employees you want your message to target. You can schedule the message to be sent at a later date and time, choose whether you want to include a push notification, and expire the card at a certain date and time.
The summary and detail views will provide a visual cue of how the cards will appear when seen by employees.
Manage and create groups to specifically target messages to employees. Employees can be added one by searching and selecting an employee's account, or use the import feature to add multiple user accounts via a comma separated values (.csv) file.
Some groups may display as 'External'. These groups are automatically updated via a sync job and the source of the employee list can vary e.g. PeopleSoft, SQL user table, or Sitrion Social Sites community members.
Channels are used to target a subset of employees within a group. When creating a new channel, marking it as mandatory will ensure that all employees in the channel receive cards destined to it. Those employees cannot opt out of receiving cards for the channel.
The Cloud Comms card message type name and JSON sample for your tenant.
"DisplayName": "Jane Doe",
"Title": "Message title",
"Message": "Message text",
"Summary": "Summary text",
The available Cloud Comms reports provides usage insight broken down into 3 key areas: Messages, Engagement, and Groups.
An overview screen that allows Cloud Comms admins to view the details of all sent Cloud Comms cards. Filtering can be done by date, groups, and channels. Additionally, the table headers allow for ascending and descending results on criteria such as likes, comments, and views amongst others.
Cloud Comms Admin - This permission has access to all areas of the Cloud Comms Console
Cloud Comms Writer - Permits the user to send Cloud Comms messages to the groups they are members of; provides access to the (sent) Messages page.
The Sitrion ONE platform allows productivity content to be routed to users based on a group subscription model. A Sitrion ONE user can be a member of a single or multiple groups. When a Sitrion ONE Productivity Card is sent to a specified group, all users within this group will see the published card content in their Sitrion ONE Productivity Stream (HUB). A good example of the use of this feature is the Sitrion ONE Cloud Communications module. The Cloud Communications module allows Corporate Communications messages to be published and sent to specific users by use of the Sitrion ONE Groups feature. In addition to the Cloud Communications module, any system that publishes productivity cards to the Sitrion ONE platform can leverage group targeting.
Most organizations today already group their employees in some way to streamline many business functions. These groupings take on many forms such as email groups, security groups, regional groups etc. The Sitrion ONE platform is designed to be synchronized with these organizational groups using a feature called Sitrion ONE Group Synchronization.
The Sitrion ONE Group Synchronization feature currently supports 3 different methods for organizations to synchronize their groups with the platform.
- User Initiated CSV Upload
This synchronization method allows a Sitrion ONE user with Cloud Communications or Tenant administration rights to manually upload a predefined group and member files to the platform. The file format for these files is the Comma Separated Values (CSV) format.
- CSV Upload Service
The Web service CSV upload method, allows organizations to automate the sending of the groups.csv and groupmembers.csv files to Sitrion via a REST based web service hosted in the Sitrion ONE platform.
- CSV On-premise Windows Service Synchronization
This synchronization method allows organizations to automate the process by installing an on-premise windows service that watches a folder for new files and when new files are added will perform a synchronization with the Sitrion ONE platform.